Returns & refunds

Because we sell food, we can't take back items that have been opened. But if something isn't right with your order, we'll fix it.

Damaged, missing or wrong items

Tell us within 48 hours of receiving your order, with your order number and a photo. We'll send a replacement or refund you for the affected items.

Changing your mind

Unopened items in their original packaging can be returned within 7 days of delivery. Return delivery is at your cost unless the item was faulty.

Cancelling an order

You can cancel any time before your order is shipped, just message us. Unpaid orders are cancelled automatically after a few days.

How refunds are paid

Card payments are refunded to the same card. Bank transfers are refunded to the account you tell us. Refunds are usually sent within 5 working days of being approved.

Contact us

Message us on WhatsApp or email hello@asherstorehouse.com.